This suggests that as issues are being presented, discussed and solved, the escalation to formal complaints are reduced. Comparison of the number and classification of issues between 20 revealed that with increasing admission, at the growth rate of 10%, reported issues in the collaborative meeting had also increased considerably by 33%. Managers discuss the issue, analyze possible root causes,as well as identify and recommend solutions. As it forms part of the daily safety check, it also utilized a reporting mechanism that captures issues from the last 24 hours. The Daily Collaborative Meeting takes an average of 21 minutes, adopting the Three Point Agenda of Daily Check In Model, with the end view of capturing issues and concerns at an earlier stage to prevent them from being raised as formal complaints. It is a brief meeting to share information at the beginning of the workday, assisting members of the team to work together for the common goal of safe, efficient patient care. Luke's-Global City introduced the Daily Collaborative Meeting or Daily Huddle as a means to effective communication. To determine the effectiveness of an emerging communication model in reducing formal complaints, St. Luke’s-Global City was also regarded as one of the “20 Best Hospitals in the World” in 2014 and “Preferred Partner Hospitals” in 2016 by the Diplomatic Council of Europe. Luke’s Quezon City & Global City) for Excellence in Medical Tourism and Quality in International Patient Care. Germany-based accrediting body Trust, Effective Medicine, and Optimized Services (Temos) accredited both hospitals (St. It is also accredited by JCI for the Clinical Care Program Certification (CCPC) for the Primary Stroke Program.
Luke’s-Global City earned its first Joint Commission International (JCI) hospital accreditation in 2012 after only two years of operation. Luke’s Medical Center (SLMC) is the leading and most recognized healthcare institution in the Philippines. The hospital won Management Innovation of the Year, Service Innovation of the Year, and Employee Engagement of the Year, making it the most awarded hospital in the Asian region.
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